General Questions
What Is The Deering Return Policy?
Banjo Returns Banjos returns must be postmarked within 3-days of receipt. The exception to this policy is any banjo with custom features created by Deering specifically for the customer. Custom banjos are not returnable. Please be sure to contact...
What Does My Banjo's Serial Number Tell Me?
The serial number on your Deering banjo will tell you when it was made and if the neck of your banjo matches the pot of your banjo. The last 4 digits are a neck number. These digits should match the 4 digits found on the back of the peghead of...
When Are Tours Given?
Regrettably, we are not currently hosting factory tours. Please feel free to call us at 619 464 8252. Alternatively, updates will be posted on our Contact Us page. https://www.deeringbanjos.com/pages/contact-usThank you for your understanding.
Why is my discount code not working?
If you received an email for a promotional sale and you are having trouble with the discount, here are a couple of things to keep in mind. Most sales are time-sensitive, meaning they will expire at a certain point. We will always document this...
Is Deering open for business during Covid-19?
For all updates regarding Deering's status as a result of the Covid-19 pandemic, please visit our Covid-19 update page at https://www.deeringbanjos.com/pages/covid-19-update. Thank you for all your support.
Where Can I View Deering Videos?
We have a number of video resources. Everything from live talks, set up tips, maintenance tips, banjo demos, and much more. These can be found in a few different spots. Hooks & Nuts - Hooks and nuts is where you will be able to find articles about...
I Have Items In My Cart But Can't Checkout
If you have items in your cart and are trying to checkout but cannot find where to go, then follow this link: https://www.deeringbanjos.com/cart From that page you will be able to checkout.
What Is The String Spacing On My Banjo?
Standard 5-String The standard string spacing on a 1 1/4" nut on the Deering Upperline and Deering Goodtime 5-String banjos is 5/16" (~8mm).
What Is The String Spacing On Goodtime Banjos?
The string spacing on all Goodtime 5 string banjos (except Goodtime Parlor banjos) is 5/16" between the strings. The total nut width is 1/4".
Where Are Deering Banjos Made?
All Deering banjos are made in Spring Valley, California, U.S.A.. This includes the Goodtime banjos, the Vega banjos, and all of our other series of banjos. All are made by hand in the same shop by skilled craftsmen/women. Arrange your visit to...
Should I Use 5th String Spikes or a 5th String Capo?
Pickers new to the banjo regularly ask us, what capo should I buy and should I get a sliding capo or spikes? We recommend for new players, who don’t know which system they want, that they get spikes for their banjos for these reasons: When we...
What Model Deering Banjo Do I Have?
All upperline Deering and Vega banjos come with a serial number sticker which states the serial number and model name. This sticker is located on the inside of the resonator on resonator banjos and on the inside of the rim for openback banjos....